Refund and exchange are only possible when, your item is in the same condition that you received it, unworn, undamaged, unused, with tags, in restock-able condition and in it's original packaging. Always include your
ordernumber when returning your item.

Please contact us within 48 hours of receiving the item and return the item within 14 days of delivery.

Non-returnable items
Custom made items and/or personalised items.

  • Custom orders.
  • Broken items
  • Items received after 14 days of delivery.
  • Earrings, due to hygienic reasons.
  • Giftcards

Customers are responsible for the shipping costs associated with the

Please note that MOOON Crystals is not responsible for damage during shipping or lost packages.

Please contact us for any exchange or refund after receiving item. 

You can always contact us for any return questions at