We offer different options for shipping. with the checkout you can select the shipping option of your choice.

Shipping costs
Shipping costs vary depending on the destination country. To determine the shipping costs for your specific location, please consult the checkout page during the ordering process. The shipping costs will be calculated based on your selected destination and displayed before you finalize your purchase.

We offer free shipping for orders from:
The Netherlands over €175
Belgium and Germany over €200

For orders below this amount, the shipping costs can be found in the checkout.

Open Box
We provide you with the option to choose an "Open Box" when checking out. By selecting this option, your order will not be sent until you give us the signal to do so.

Please be aware that once the 14-day return period has expired, open box orders cannot be returned.

Order processing time
We strive to process all orders within 2-3 business days of receiving them. Please note that orders placed on weekends may experience a slight delay in processing time.

Order tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Shipping delays
Although we strive to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or carrier delays may cause shipping delays.

We are not responsible for any items that are lost or damaged during the shipping process.

Contact us
If you have any questions about our shipping policies or need assistance with tracking your shipment, please contact us:

Email: info@moooncrystals.com